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You are here: Home / Archives for customer experience

19 April, 2018 By Sarah Wood Leave a Comment

What happens when you map content to your sales funnel?

Map content to your sales funnel

Have you taken time with your website to map content to your sales funnel? You could see better results by customising your content for each … [Read more...]

Filed Under: content marketing Tagged With: case studies, customer experience, website

13 January, 2016 By Sarah Wood 1 Comment

Is your company ready for these 2016 digital trends?

IT'S that time of year again when articles about digital trends abound, and it is also a good time of year to digest and reflect on those … [Read more...]

Filed Under: content marketing, digital strategy and operations Tagged With: customer experience, integrated strategy, online strategy, technology

12 June, 2014 By Sarah Wood Leave a Comment

One night stand or significant other? How well should you know your customer?

How well should you know your customer?

A CRITICAL step in any business is being confident that you know your customer and can target your efforts accordingly. Every business … [Read more...]

Filed Under: content marketing Tagged With: customer experience, online strategy

11 October, 2012 By Sarah Wood Leave a Comment

5 Things to Consider in Getting Your Home Page Right

You have a few seconds online to make a good impression before a user gives up and moves onto the competition. Your home page is a critical … [Read more...]

Filed Under: effective e-business Tagged With: calls to action, customer experience, online strategy, website

8 October, 2012 By Sarah Wood Leave a Comment

From Liked to Loved: How Does Social Media Act on Your Real World?

Did you see this fabulous invention of a coat that responds in the real world to actions that happen on social media? This surely … [Read more...]

Filed Under: social Tagged With: customer experience, facebook, online strategy, social

24 January, 2012 By Sarah Wood 1 Comment

Can Content Aggregation Tools Replace ‘Human’ Content Curation?

Man and woman sharing computer

With the news that Summify, a Vancouver-based startup that aggregates popular stories from your feed and publishes them to your followers, … [Read more...]

Filed Under: content marketing Tagged With: customer experience, integrated strategy, social

21 June, 2011 By Sarah Wood Leave a Comment

I need a website: where do I get one?

Computer Monitors and Keyboards

In part three of this quick guide to setting up your website, I am looking at how you decide what help you need and how you choose someone … [Read more...]

Filed Under: effective e-business Tagged With: business, customer experience, integrated strategy, online strategy, website

16 June, 2011 By Sarah Wood Leave a Comment

I need a website: who else has got one?

In my last post, I talked about the importance of setting clear website goals before you take off and set one up. Equally important in your … [Read more...]

Filed Under: effective e-business Tagged With: customer experience, integrated strategy, online strategy, website

19 April, 2011 By Sarah Wood 2 Comments

3 tips to tame your online beast

not an online beast

You’ve heard the hype, maybe you’ve been seduced by the latest buzz of this social media or that, and suddenly everyone is an expert and can … [Read more...]

Filed Under: digital strategy and operations Tagged With: blogging, business, customer experience, integrated strategy, metrics, online strategy, social, technology, twitter

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June 2021 reads

The Sweetness of Water Nathan Harris This is a very powerful book, telling very moving stories from the end of the American civil war. It’s a slow-paced and moving story about lives affected by the freeing of slaves and the effect this has on whole communities. George and his wife Isabelle, the freed slaves they […]

May 2021 reads

Books I read in May 2021 The Vanishing Half, Brit Bennett 5 stars Insightful and empathetic, the book weaves the story of twins who are split apart by circumstances and who live their lives one white, one black as they find themselves far away from their beginnings. The book covers so much ground, has many […]

April 2021 reads

Books I read in April 2021 First Person Singular Haruki Murakami 5/5 Reading these Murakami stories is at once coming home to familiar ground and at the same time being taking in a new direction by each story. The stories deal with the usual Murakami topics, and each one is like a drink of fresh […]

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